Frequently Asked Questions
How far in advance do I need to book?
Bookings must be made at least 4 working days before your event date. We recommend booking as early as possible to secure your preferred date.
What areas do you service?
We currently service the greater Gauteng and surrounding areas. If you're unsure whether we cover your location, please contact us at info@alakart.co.za.
How does the booking process work?
Choose your cart type and menu, select your event date and time, then make a deposit payment via EFT, Yoco, or Paystack. Once payment is confirmed, your booking is secured.
What is the cancellation and refund policy?
Cancellations more than 7 days before the event receive a full deposit refund. Cancellations 5–7 days before receive a 50% refund. Cancellations less than 5 days before the event are non-refundable.
Can I change my event date after booking?
Yes. One free date change is permitted if requested at least 7 working days before the original event date. Changes within 7 working days are treated as a cancellation and rebooking.
Do I need to hire a waiter?
A waiter is optional for most cart types but may be required for certain setups. This will be indicated during the booking process. A waiter charge applies if selected.
What payment methods do you accept?
We accept EFT (bank transfer), Yoco, and Paystack. Payment details are provided during checkout.
Can I customise the menu?
Yes. You can choose from our standard menus or create a custom menu by selecting individual items within the allowed item limits for your cart type.
How is the delivery charge calculated?
Delivery is charged based on the distance from our base location to your event venue. The exact charge is calculated and shown during the booking process.
What happens if no one is available at the venue on delivery?
If we arrive at the agreed time and no one is available to receive the setup, the booking is considered fulfilled and no refund will be issued.