1. Deposit Refunds

A deposit is required to confirm your booking. Deposit refunds are subject to the following conditions:

• More than 14 days before the event: Full deposit refund.
• 7–14 days before the event: 50% of the deposit will be refunded.
• Less than 7 days before the event: No deposit refund.

2. Full Payment Refunds

If the full balance has been paid and you cancel:

• More than 14 days before the event: Full refund minus a 10% administration fee.
• 7–14 days before the event: 50% refund of the total amount.
• Less than 7 days before the event: No refund.

3. Minimum Booking Notice

Bookings must be made at least 4 working days in advance of the event date. Bookings placed within this period cannot be accepted.

4. Date Changes

Customers may change their event date free of charge provided the request is made at least 7 working days before the original event date. Requests within 7 working days of the event are treated as a cancellation and rebooking.

5. Service Issues

If we are unable to fulfil your booking due to unforeseen circumstances on our part (equipment failure, staffing issues, etc.), you will receive a full refund of all amounts paid.

6. How Refunds Are Processed

• Refunds will be processed within 7–10 business days.
• Refunds are returned to the original payment method used (Paystack, Yoco, or EFT).
• For EFT payments, we will request your banking details to process the refund.

7. Non-Refundable Situations

• No-shows on the event date.
• Cancellations less than 3 days before the event.
• Changes to guest count or menu made less than 48 hours before the event that result in reduced charges.

8. Contact

To request a refund, please contact us at info@alakart.co.za with your booking reference number.