1. Introduction

alakart (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website at https://alakart.co.za and related services.

2. Information We Collect

• Personal details you provide during registration (name, email address, phone number).
• Booking information including event date, delivery address, guest count, and menu selections.
• Payment information processed securely through our third-party payment providers (Paystack, Yoco). We do not store your card details.
• Technical data such as IP address, browser type, and cookies for analytics and session management.

3. How We Use Your Information

• To process and manage your bookings.
• To communicate with you about your booking status, payment confirmations, and service updates.
• To improve our services and user experience.
• To comply with legal obligations.

4. Data Sharing

We do not sell or rent your personal information. We share data only with:

• Payment processors (Paystack, Yoco) to facilitate transactions.
• Service providers assisting in email delivery and hosting.
• Law enforcement or regulatory bodies when required by law.

5. Data Security

We implement industry-standard security measures including encrypted connections (SSL/TLS), secure password hashing, and regular backups. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to access, correct, or request deletion of your personal data. Contact us at info@alakart.co.za to exercise these rights.

7. Cookies

We use essential cookies for authentication and session management. No third-party advertising cookies are used.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact

For privacy-related enquiries, contact us at info@alakart.co.za.